Why We Built This

Here's the thing about AI advice on the internet: most of it is written by people who don't run small businesses.

They'll tell you to "leverage large language models for operational efficiency." They'll sell you a $2,000 course on "AI transformation." They'll write you a 47-step framework for "integrating AI into your tech stack."

Meanwhile, you're just trying to answer customer emails faster, write a job posting that doesn't take three hours, and maybe put together a competitor analysis without hiring a consultant.

The Gap McKinsey Found (And We Couldn't Stop Thinking About)

When McKinsey published data showing that 78% of businesses were using AI but only 5.5% were seeing real results, we didn't find it surprising. We found it clarifying.

The problem wasn't capability. AI tools are genuinely powerful. The problem was the how — the specific, practical, step-by-step prompts and structures that turn a blank AI chat window into something actually useful for your business.

Nobody was handing small business owners the "how." Not in a format they could actually use on a Tuesday afternoon between phone calls.

So we built it.

What We Actually Made

AI Ops Playbook is a library of ready-to-use templates. Not concepts. Not frameworks. Not inspiration.

Templates. With the words already in them. The kind you copy, fill in two or three things specific to your business, paste into ChatGPT or Claude, and get a real output from.

Every template in the library was built around a specific business problem that real SMBs deal with — the kind of work that piles up, takes too long, or gets skipped because there isn't time to do it right.

We cover four areas: customer operations, marketing and sales, internal operations, and strategy and research. Those four categories cover most of what a small business actually does.

Who This Is For

If you've opened ChatGPT, tried to get something useful out of it, gotten frustrated, and closed the tab — this is for you.

If you know AI is supposed to be helpful but you're not sure where to start with your specific business — this is for you.

If you're running a team of 2 or 20 and you don't have the time or budget to hire an AI consultant — this is for you.

We're not here to teach you how AI works. We're here to give you the templates that make it work for you.

How We Add New Templates

Every week we add new templates to the library. The roadmap is driven by two things: what members ask for and what we see businesses struggling with.

If there's a use case you keep running into that we haven't covered, Pro members can request it. We've shipped templates within days of a member request when the need was clear enough.

This library is not static. It grows with the businesses using it.

The Simple Version

You have a business to run. AI can help you run it better. We wrote the prompts so you don't have to.

That's it.