Complaint Resolution Workflow

Difficulty: Intermediate | Time to implement: 20 min | Saves you: ~2 hrs/week Tools: ChatGPT / Claude

This template is a three-prompt chain that walks you through the complete lifecycle of a customer complaint — from triage and severity classification, to drafting a resolution response with multiple options, to sending a professional follow-up once the issue is resolved. It's designed for small business owners or office managers who deal with occasional escalated complaints and need a structured, consistent process.