Restaurant Guest Recovery Workflow

Difficulty: Beginner | Time to implement: 15 min | Saves you: ~2 hrs/week Tools: ChatGPT / Claude

A bad review at midnight does not need to ruin your morning. This template takes a 1- or 2-star review and produces three pieces of output in a single pass: a calm, on-brand public reply for Google or Yelp, a private outreach message with a specific recovery offer, and a one-line internal note for your GM about the operational issue (if any). Built for owners and GMs running a single-location restaurant or small group who handle 4 to 8 negative reviews a week and currently lose 15 to 20 minutes per response writing them from scratch.