Support Ticket Trend Analyzer

Difficulty: Intermediate | Time to implement: 20 min | Saves you: ~2 hrs/week Tools: ChatGPT / Claude

This template reads a full month of support tickets in one pass and tells you what is actually driving your support load: the top ticket drivers ranked by volume and time cost, the root cause behind each, and a ranked deflection plan — which doc, product fix, or process change would remove the most tickets for the least effort. It's for businesses answering the same questions over and over without ever getting the week it takes to figure out why. (For routing individual tickets as they arrive, that's the Support Ticket Auto-Tagger Prompt — this template is the monthly zoom-out across the whole pile.)