Tribal Knowledge Capture Interview

Difficulty: Advanced | Time to implement: 30 min | Saves you: ~3 hrs/week Tools: ChatGPT / Claude

There is someone in your business who is the only person who knows how something works. You know exactly who, and you know exactly what. This template does not ask them to write it down, because that does not work — the most valuable part of what they know is invisible to them, and asking an expert to document their job reliably produces the same seven steps already in the SOP. Instead it generates a custom interview guide built to surface the part that never gets written: the exceptions, the judgment calls, the shortcuts that are safe and the ones that are not, and the reason the process is shaped the way it is. Then it turns the messy recording of that conversation into a real document. Built for owners and managers who have one irreplaceable person and no plan for the week they are unavailable.