Zapier: Auto-Route Support Tickets by Keyword

Difficulty: Intermediate | Time to implement: 30 min | Saves you: ~5 hrs/week Tools: ChatGPT + Zapier

This template is a Zapier automation blueprint that watches your support inbox, sends every new email through a ChatGPT classifier step, and posts the ticket into the correct Slack channel with the right assignee tagged. Built for small business owners and ops leads who currently triage every support email by hand and lose hours each week deciding "who owns this?" before any actual work gets done.